Owned by Estée Lauder, The Ordinary skincare brand is now available in the UAE. You can get their products at affordable prices.

The Ordinary Skincare, founded in August 2016, isn’t a Korean brand. It’s actually owned by Estée Lauder and originally started in the UK before expanding to Canada.

Absolutely! We sell only 100% genuine products in UAE. Plus, if anything turns out to be fake, you’re covered by a 7-day money-back guarantee.

Some of The Ordinary products are made in the USA, while others are bottled in Canada. So, while you might not know exactly where your product is coming from, you can always count on seeing great results!

We’re not authorized dealers, but your products are shipped straight from the USA to our warehouse in the UAE.

Authentic The Ordinary products have a gritty texture and no fragrance, while the packaging will be smooth and velvety.

You have 3 days from the date your order is processed to submit a cancellation through our WhatsApp number at +971558503437. If you need a refund or exchange, it’s your responsibility to send the items back to The Ordinary Cosmetics warehouse.

To cancel your order, please reach out to us on WhatsApp at +971558503437 with the message “CANCEL ORDER: (ORDER NUMBER HERE).” We’ll do our best to process your cancellation quickly.

Please note that we can only cancel orders within the first 12 hours of placing them, and we cannot cancel orders that have already been packaged and sent for delivery. After this time, we can’t guarantee that we’ll be able to cancel your order, and you may lose your shipping fee.

After placing your order, you'll receive a confirmation message on WhatsApp shortly. To ensure you get all important updates, please save our number, +971558503437, in your contacts. This way, you won’t miss any messages that might end up in your junk or spam folder. If you don’t receive your order confirmation, feel free to reach out to us directly!

Please keep an eye on the tracking for your return as it makes its way back to us. Once your return reaches our warehouse, please allow 3 working days for processing (up to 5 working days during sale periods). You'll get a confirmation via WhatsApp once your refund is processed. Keep in mind, it may take an additional 5 working days for the refund to show up in your bank account. If you have any questions, just reach out to us on WhatsApp at +971558503437!

We Currently Accept:

- American Express

- Visa

- Cash On Delivery

- Mastercard

- Paypal

- Apple Pay

- Google Pay